Six quick questions about your IT resources, across the three parts of the WITCcE framework — Understand, Experience, Improve. You'll get a personalized result and the WITCcE format that fits your team, at the end.
Can your team trace its work to the person who depends on it, and name what they're actually trying to accomplish?
Has your team actually stood next to the impact of its work — not just read about it in a ticket?
Is your team turning what it understands and feels into something that actually changes — one friction point at a time?
Most technology leaders already believe the customer matters. What's missing isn't belief — it's a specific answer to “where is my team actually weak, and what's the smallest next step?” That's what this gives you in two minutes, instead of a workshop's worth of guesswork.
See what comes after the assessmentA metric can be technically correct and operationally useless.